Cisco Partner Core-Bridge Program Express ATP - Extended service agreement - advance parts replacement - 1 year - shipment - 8x5 - response time: NBD

Category: Service & Support
Code: CON-PEDN-SMS-1
Brand: Cisco
Warranty: Unknown
For illustrative purpose only

Marketing description

Support provided under this Partner Core-Bridge Services offering is intended for partner, meeting eligibility, who supports end users under partner's service solely within territory. Cisco will provide services to partner as backup to its technical capabilities. Partner will retain primary responsibility for providing support to its end users.

Product Description
Cisco Partner Core-Bridge Program Express ATP - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
8 hours a day / 5 days a week
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
8 hours a day / 5 days a week
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year