Marketing description

Fast, expert advice and troubleshooting! Now, your business can get enhanced technical phone support, expert advice and troubleshooting assistance from the HP North America technical support team. If your HP printer's issue cannot be resolved remotely, you will also receive fast, reliable product exchange to keep your business up and running.
Service features
Enhanced technical phone support for your business. When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.
Next business day Priority AM (10:30 am) hardware exchange. If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.
HP supplies packaging, instructions for return and pays shipping both ways.
Support and issue diagnosis from a highly experienced HP technician for installation, product configuration, wireless, networking and problem resolution.
Access to web-based diagnostic tools.
Enhanced service features begin on the date of hardware purchase and are provided for the entire 3 years of coverage. If your product is replaced, the contract is transferred to the replacement product for the remainder of the 3 years of coverage.
Most areas within the continental US can be serviced by the morning of the next business day, Hawaii and Alaska require an additional 1-2 days for service.

Key selling points

• Enhanced technical phone support for your business
• Next business day Priority AM (10:30 am) hardware exchange
• HP supplies packaging, instructions for return and pays shipping both ways
• Support and issue diagnosis from a highly experienced HP technician for installation, product configuration, wireless, networking and problem resolution
• Access to web-based diagnostic tools
• Enhanced service features begin on the date of hardware purchase and are provided for the entire 4 years of coverage
• Most areas within the continental US can be serviced by the morning of the next business day, Hawaii and Alaska require an additional 1-2 days for service

Product features

• Enhanced technical phone support for your business
  When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.
• Next business day Priority AM (10:30 am) hardware exchange
  If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.
• Enhanced service features begin on the date of hardware purchase and are provided for the entire 3 years of coverage
  If your product is replaced, the contract is transferred to the replacement product for the remainder of the 3 years of coverage.