Marketing description

With business critical customer support options, 24x7 availability, and a global network of support centers and parts replacement depots, organizations of all sizes and complexity around the world rely on Palo Alto Networks Customer Support for prompt and dependable service. Organizations choose Premium Support for faster assistance and increased support engineer availability for critical issues.

Key selling points

• Direct access to product experts
• Case management
• Online customer support portal
• Documentation and FAQs
• Hardware return and replacement
• 24x7 access to technical assistance centers
• Priority response to support inquiries

Product features

• Direct access to product experts
  Interact with a support engineer who is trained to quickly understand your unique challenges and bring them to rapid resolution.
• Case management
  Submit, update, check status, and manage support cases on all of your supported Palo Alto Networks products.
• Online customer support portal
  A feature rich platform that provides you with access to product documentation, problem resolution databases, peer-to-peer interaction, and customer support case management.
• Documentation and FAQs
  Access product manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments and incident resolution.
• Hardware return and replacement
  In the event of hardware failure, return the failed equipment and receive a replacement.
• 24x7 access to technical assistance centers
  Support engineers are available to assist with issues around the clock.
• Priority response to support inquiries
  Whether submitted by phone or online, premium support customers receive priority access to available customer support engineers.