Lexmark's exchange warranty service is a fast and effective alternative to the traditional customer carry-in service many vendors offer for printers under warranty.Exchange service allows the customer to receive a refurbished product in return for a product that has been deemed faulty by a Lexmark technical support representative.If the customer chooses to use exchange service, an exchange product will be shipped by Lexmark to the customer. The Lexmark technical support representative will provide information on how to package and return the faulty product to Lexmark.