Marketing description

Companies rely more and more on technology to support their business-critical operations. This technology is also constantly evolving, which can impact the performance of your crucial assets. Changes or updates to software, to network connectivity or even to your desktops can unexpectedly affect the operation of your wireless scanners and mobile computers.
Zebra's Technical and Software Support (TSS) service provides successful resolution of all your technical support needs with fast response times, well-defined service levels, advanced diagnostic tools, access to the software upgrades and speedy outreach to the technical resources of third-party vendors. This enables you to quickly fix performance issues, minimize potential downtime and optimize daily operations.

Key selling points

• Reduce operational risk and increase uptime, efficiency, and predictability
• Unburden your IT staff
• Reduce your total cost of ownership

Product features

• Reduce operational risk and increase uptime, efficiency, and predictability
  Want to avoid unpleasant and costly surprises in your business? Zebra's TSS can help. For example, Zebra's specialized technical support professionals can help you troubleshoot both hardware and software - including third-party applications available on Zebra devices. Zebra's TSS enables you to easily install Zebra-validated software updates, thus allowing you to avoid costly downtime and possible security breaches caused by outdated software. The TSS service gives you the technical resources you need to maximize performance and reliability of your critical operations throughout the life of your service contract.
• Unburden your IT staff
  Zebra's TSS professionals fully understand the settings and functionality of your mobile computers, barcode scanners and software - so your IT department doesn't have to. Zebra understands how changes made to key components of your technical operations, such as an upgrade to your networking infrastructure or your enterprise resource planning (ERP) system, may affect the way your wireless infrastructure, and mobile computers and scanners work. With Zebra's TSS service, your IT department gets the support it needs to keep your operations running smoothly - leaving you free to focus on strategic programs.
• Reduce your total cost of ownership
  Robust management of your IT assets can reduce your long-term operational costs. According to Gartner Research, companies that proactively manage their IT assets experience cost savings ranging from 5% to 30% per year. Zebra's TSS service lowers your IT expenditures by reducing the costs associated with downtime, returns, repairs and unnecessary hardware purchases. It also helps you avoid unexpected expenses and achieve a more predictable operating budget.