Marketing description

HP Care Pack Services bieden speciale serviceniveaus voor het verlengen en uitbreiden van de standaard fabrieksgarantie van uw hardware met eenvoudig aan te schaffen en gebruiksvriendelijke servicepakketten, waarmee u het maximale rendement haalt uit uw investeringen in hardware en software. U kunt kiezen uit diverse supportniveaus die voldoen aan de vereisten van uw bedrijf, van eenvoudig tot bedrijfsspecifiek. Op deze manier kunt u de bedrijfskosten in de hand houden.

Key selling points

• Remote problem diagnosis and support
• Next business day onsite response
• Parts and materials
• Coverage window

Product features

• Remote problem diagnosis and support
  Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
• Next business day onsite response
  For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window . Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
• Parts and materials
  HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
• Coverage window
  Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested.