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When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer's site, this technician will only work under the direction of a JTAC engineer to solve the problems. If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy "Customer On-Site Service Support". Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products.

Belangrijkste verkoopargumenten

• JTAC access
• Software releases
• Online tools
• Same-day advanced replacement
• Onsite technician

Productspecificaties

• Unlimited technical support
  Improves workforce productivity for competitive advantage by allowing your operations team to focus on strategic activities.
• Access to all Juniper Networks software releases
  Accelerates availability of applications and services. Enables you to keep pace with technological advances without additional capital expenses. Speeds rollout of innovative and new ventures.
• Flexible hardware and onsite support options
  Allows you to select the right level of support to compliment your resources and meet your budget requirements. Increases operational efficiency and lowers operational costs.
• Priority access to highly skilled networking industry engineers
  Provides quick access to proven experts and best practices. Optimizes value of high-performance networking to meet changing business environment.
• Award-winning online support
  24/7 worldwide and multilingual online support increases operational efficiency and lowers operational costs.