Marketing omschrijving

Juniper Care combines traditional 24 x 7 support, E-Support, E-Learning, and ServiceAutomation. More than a simple break-fix service, Juniper Care helps you to meet network demands with technical and operational support designed to keep your network running reliably while protecting your high-performance networking investment.

Belangrijkste verkoopargumenten

• Scale your operational team to new heights and leverage multi-layered security features through Service Now management capabilities
• Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time necessary for problem identification, troubleshooting and communication with Juniper Networks technical support
• Dramatically simplify operational processes through self-diagnosis and automated incident reporting to significantly reduce mean-time-to-resolution (MTTR); increase uptime, allowing staff to concentrate on higher priority tasks that drive the business
• Increase operational efficiency by automating detailed inventory management
• Improve operational stability with early identification of incidents that are reported in real-time, allowing for preemptive diagnosis and repair, increasing the availability of your network

Productspecificaties

• Technical support
  Gain access to Juniper Networks technical support engineers, software updates, online access to the knowledge base, online tools, and hardware replacement options.
• Automated incident management
  Leverage the capabilities of Service Now technology to automatically detect, analyze, troubleshoot and report incidents on specific device events.
• Inventory management assistance
  Automatically collect and record the most up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Service Now.
• Knowledge transfer
  Access a series of eLearning courses on product troubleshooting features. Provide comprehensive training for your staff at their convenience and continue the education process for staff management.