Juniper Networks is expert in achieving carrier-class network availability levels. The company helps you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. J-Care delivers the peace of mind that only a comprehensive support solution offers. You benefit from the economy and simplicity of a single service solution to maintain your network's day-to-day operation.J-Care Core Offering includes 24X7 JTAC support, CSC access and SW updates and releases.With JTAC support, you have unlimited access to JTAC engineers through by phone and online 24x7x365. As a single point of contact for all your support needs, JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary.The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy providing a worldwide 24x7x365 support channel to enable customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.Software Releases - Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.This Core Support is intended for J-Web on up to 10 routers.