Marketing omschrijving

Mitel's Contact Center-portfolio biedt alles wat uw organisatie nodig heeft om klanten een multi-channel ervaringen te kunnen bieden. Op deze manier bindt u klanten aan uw organisatie en optimaliseert u tegelijkertijd de efficiëntie van uw medewerkers.

Belangrijkste verkoopargumenten

• Enhance the customer experience
• Improve operational efficiency
• Simplify the administrative experience

Productspecificaties

• Enhance the customer experience
  Improve the likelihood of first contact resolution and reduce abandoned call rates by guiding callers to the correct destination and delivering wait time and position in queue announcements to callers in queue. Empower customers with sophisticated self-service tools, leveraging speech recognition and text-to-speech, database lookups, and third-party system application connectivity. Proactively engage with customers using outbound dialing and messaging.
• Improve operational efficiency
  Free up customer service representatives from repetitive, mundane interactions that could easily be provided as self-service options to callers so agents are freed up for more critical inquiries. Link together disparate business process systems and collect advanced caller information and knowledge before interactions begin. Remove the burden of having agents make outbound calls for simple messaging like appointment reminders, balance due dates, or service updates.
• Simplify the administrative experience
  Administrators benefit from a single point of administration and configuration for all inbound and outbound voice and digital media routing. Easily integrate with third-party applications, databases, Web pages, PowerShell scripts, and executables to provide highly advanced data collection and routing decisions. Quickly program sophisticated workflows using a familiar Microsoft Visio-like, drag-and-drop interface.