The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.Return to Depot package includes offsite hardware support at a HP authorized Repair Center. After remote diagnosis and support the customer will deliver the faulty unit to the Repair Center. HP will return the repaired or replaced unit to the customer. HP Care Pack Service is available for new and factory-refurbished HP Pavilion and Compaq Presario desktop PCs with base warranties.