Obchodné podmienky

Markit B2B Australia Pty Ltd je internetový systém slúžiaci k nákupu IT vybavenia pre firemných zákazníkov.


Ochrana osobných údajov

Akékoľvek informácie poskytnuté a uložené počas registrácie či objednávania zostávajú dôvernými a nie sú zdieľané s tretími stranami. Markit B2B Australia Pty Ltd smie použiť tieto informácie pri spolupráci so spoločnosťou poskytujúcou kreditné informácie alebo s iným zdrojom informácií slúžiacim k stanoveniu výšky požadovaného kreditu.

Markit B2B Australia Pty Ltd bude používať poskytuné informácie:

- k zasielaniu noviniek užívateľom systému vzhľadom k podstate objednávok a obchodných prípadov, či k súvisiacim zmenám na účte užívateľa,
- so súhlasom užívateľa k zasielaniu promočných materiálov a produktových ponúk na email užívateľa alebo jeho poštovú adresu,
- k doporučovaniu riešení, ktoré Markit B2B Australia Pty Ltd bude považovať za vhodné vzhľadom k potrebám užívateľa.


Registrácia účtu

Aby bolo možné plne využívať funkcie systému MarkIT a uskutočňovať nákupy, je potrebné stať sa registrovaným užívateľom. Počas registračného procesu sú vyžadované nasledujúce informácie: názov spoločnosti, IČO, DIČ, fakturačná adresa, zasielacia adresa, kontaktná osoba, telefón, e-mail.

Všetky tieto informácie sú povinné pre úspešnú registráciu účtu.

Po úspešnom dokončení registrácie sa môže užívateľ prihlásiť do systému MarkIT so zvoleným užívateľským menom a heslom. Účet je ihneď sprístupnený k vytváraniu objednávok v systéme MarkIT. Ak spoločnosť nepožiada o pridelenie kreditu, budú jej zasielané proforma faktúry, alebo môže využiť online platobné metódy pri objednávaní.


Payment and Credit application

After initial registration the default options for payment is prepayment and pro-forma invoice.

To apply for open credit registered company must complete the Credit Application form after which a recommended amount of credit is issued. In the case the company does not qualify for credit it will be informed about the decision but still can use MarkIT system for ordering. In that case the orders are handled by prepayment (pro-forma invoice, direct bank link, credit card payments, PayPal, etc.) as a payment option.


Produktový katalóg a vyhľadávanie

MarkIT product catalogue is divided into main product groups with product information provided by CNet DataSource.

Browsing the product catalogue

The product catalogue is divided into main product groups and in most cases sub-groups. Find the right product group and sub-group and you will see a list of all available products in that group with stock availability, estimated delivery and price information.

Using the full text search

The search field is situated on the left above the product catalogue tree. Search engine will find all products which description or product code includes the search words. If you know the exact product code then that will give the most precise answer.

Using the parametric search

Over each main product group catalogue listing there is a parametric search option which allows users to filter out products by the parameters set by the user.

NB! MarkIT catalogue displays all products which have stock levels greater than 0. You can change this option from the product catalogue and view also “all the products” that are listed but not necessarily in stock.

In case the product you searched is not available contact Customer Support for price and availability enquiries.


Objednávanie

After finding suitable products you can put them into the shopping basket by clicking on the “shopping basket” icon next to the product price information.

To complete the order you must have a registered account and must be logged in to that account.

Completing the order consists of following steps:

- Check the products and amounts in your basket
- Enter / select delivery address
- Review and submit the order

Estimated delivery date can be found on the order review and also in order confirmation e-mail


Cenotvorba

All prices in MarkIT catalogue are by default shown in local currency and including VAT. The choice of showing prices including or excluding VAT can be defined by user in the “My Settings” panel.

Depending of the order amount shipping and handling fees may apply. This information is in detail available during the checkout.

Prices are subject to change until the order is submitted and confirmed. The most up to date price is always shown in the basket and on the order confirmation. User can perform an online price check while navigating the product page or in the basket. New pricing applies to all orders not confirmed prior to price changes.


Preprava a doručenie

The estimated delivery date is calculated during the order process and also shown while browsing the products in the product catalogue.

Delivery of parcels is door-to-door and is handled directly from distributor stocks in co-operation with third party couriers or other means. In case of special arrangements relevant information will be displayed during the check-out process.


Zrušenie objednávky a vrátenie tovaru

All products sold in MarkIT are delivered directly from the partner distributor stocks. MarkIT does not keep any stock.

Cancellation

Orders submitted by the user can only be cancelled and terminated by the MarkIT customer support. In case of a mistake on the order or customer notices any other problem they should contact MarkIT customer support as soon as possible – during the office hours preferably within one hour of submitting the order.

Return

Return of the products will be handled on the case-by-case basis. Most importantly the product must be in un-opened state and in the original package. Additionally – in the event that the product return is initiated by the customer because of their fault and depending of the nature and price of the products, fees may apply for return up to 10% of the product price. Shipping costs will be responsibility of the customer.

We are working hard in co-operation with the customer and the distributor stocks to ensure that each case gets solved in the best possible matter. If the reason for return is faulty product description or any other such mistake by MarkIT we will take full responsibility for the return.


Sledovanie objednávky

All MarkIT registered users can track their open orders and see previous orders under "Pending Orders” and “Order History" tab in the “Review” subsection.


Záručná oprava

For warranty and repair information please check “Product Warranty and Return” section (https://www.markit.eu/au/sk/Admin/Issues.aspx)


Zákaznícky servis

In case you have any questions or problems please do not hesitate to contact us via:

- Online Live Chat found on MarkIT pages
- e-mailing MarkIT Support info@markit-australia.com
- calling Markit B2B Australia Pty Ltd office +61 (28) 880 5800