VMware Support and Subscription Production - Technical support - for vRealize Operations Standard (v. 6) - 25 VMs - emergency phone consulting - 1 year - 24x7 - response time: 30 min

Category: Other
Code: VR6-OSTD25-P-SSS-C
Brand: VMware
Warranty: Unknown
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Product Description
VMware Support and Subscription Production - technical support - for vRealize Operations Standard - 1 year
Service & Support
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
vRealize Operations Standard
Version
6
Licence Qty
25 VMs
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
vRealize Operations Standard
Installation Type
Locally installed
Version
6
Licence Qty
25 VMs
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical
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