Marketing Beschreibung

Der Hardware-Support am nächsten Arbeitstag für Reisende bietet mobilen Benutzern eine Hardware-Support-Lösung für ihr neues mobiles HP Gerät. Dieser benutzerfreundliche, praktische Service ist in den Ländern und Regionen verfügbar, die im Referenzdokument aufgeführt sind. Dieser Service ist für ausgewählte Produkte der Marke HP erhältlich und umfasst, sofern vor Ort verfügbar, eine Vor-Ort-Reaktion am nächsten Arbeitstag (in teilnehmenden Ländern mit Remote-Problemdiagnose in der Landessprache) zur Unterstützung bei der Behebung von Hardware-Problemen. Der Support wird während der üblichen lokalen Geschäftszeiten erbracht.

Hauptverkaufsargumente

• Remote-Problemdiagnose und -Support
• Hardware-Support vor Ort
• Ersatzteile und Materialien
• Abdeckung während der üblichen Geschäftszeiten
• Vor-Ort-Reaktion am nächsten Arbeitstag, falls lokal verfügbar
• Abdeckung für Commercial-Notebooks und -Tablets
• Service für Schutz gegen versehentliche Schäden

Produktfeatures

• Remote problem diagnosis and support
  Once the customer has placed a service request via a designated HP support telephone number, HP will work with the customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools to access covered products. Alternatively, HP may use other means to facilitate remote problem resolution.
• Onsite hardware support
  For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. HP may, at its sole discretion, elect to replace the products instead of repairing them.
• Replacement parts and materials
  HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts provided by HP shall be new or functionally equivalent to new in performance.
• Coverage window
  The coverage window specifies the time during which the described services are delivered onsite or remotely. Service requests received outside this coverage window will be logged the next day for which the customer has a service coverage window.
• Onsite response time
  Onsite response time specifies the period of time that coverage begins as when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the customer's site, if this time falls within the specified coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.