Terms and conditions

ePartner AS is an internet-based IT equipment procurement system for companies and organizations.


Privacy policy

Any information entered and saved in the registration process or during ordering is kept confidential and not shared with third parties. ePartner AS may use the information to consult with credit rating agencies or other information sources to determine the amount of credit applied. ePartner AS will use the information provided to:

  • send users updates regarding the status of orders and transactions or relevant changes in their user account
  • at the consent of the user send out promotional materials and product offers to user emails or postal address
  • recommend solutions or product offers which ePartner AS finds suitable for the customer


Account registration

In order to use the full functionality of the ePartner system it is required to be a registered user. During the registration process the following information will be requested: company name, company registration number, billing address, shipping address, contact person, contact phone, contact e-mail.

All this data is mandatory for successful account registration.

Upon successful registration the user can log in with the selected username and password. Your account will be instantly enabled to place orders in the ePartner system. If your company has no approved credit line, prepayment or online payment methods can be selected.


Payment and credit conditions

The default option of payment after the initial registration will be prepayment based on pro-forma invoice.

To apply for credit terms, the Credit Application form needs to be filled out based on which a credit line is set up. In case a credit line is rejected the company will be informed about the decision. It can still use the ePartner system by using prepayment methods (pro-forma invoice, direct bank link, credit card payment, etc.)

Under this agreement, the payment processing services for goods and/or services purchased on this website can be provided by ePartner AS or on its behalf by MarkIT Holding AS, depending on the type of payment method used for the purchase of the goods and/or services.


Product catalogue and searching

ePartner product catalogue is divided into main product groups with product information provided by CNet DataSource.

Browsing the product catalogue

The product catalogue is divided into main product groups and in most cases sub-groups. Find the right product group and sub-group and you will be displayed all available products in that group along with their availability, estimated delivery date and price information.

Using the full text search

The search field is situated above the product catalogue tree on the left. The search engine will find all products which description or product code includes the search words. If you know the exact product code then that will give the best answer.

Using parametric search

Above each main product group products' listing there is a parametric search option which allows users to find products matching the parameters set by themselves.

NB! ePartner catalogue displays the products that have stock level greater than 0. You can change this option and see all the products that are in our catalogue but not necessarily in stock.

In case the product you searched is not available please contact the Customer Support for price and availability.


Ordering

After finding suitable products you can put them into the shopping basket by clicking on the “shopping basket” icon next to the product price information.

To complete the order you must have a registered account and must be logged in to that account.

Completing the order consists of the following steps:

  • Check the products and quantities in your basket
  • Enter / select delivery address
  • Review and submit the order

Estimated delivery dates can be seen during the order review process and also in the order confirmation e-mail.


Pricing

All prices in the ePartner AS catalogue are by default shown in local currency and excluding any taxes. It is possible to change these default settings in the “My Settings” panel.

Shipping and handling fees may apply. This information will be shown during the checkout.

Prices may change until the order is submitted and confirmed. The most up to date price is always shown in the basket and on the order confirmation page. User can perform an online price check while navigating the product page or in the basket. Pricing changes can apply to all not confirmed orders.


Shipping and delivery

The estimated delivery date is calculated during the order process and also shown while browsing the products in the product catalogue.

Goods are delivered door-to-door directly from distributor stocks in co-operation with third party couriers or other means. In case of special arrangements, relevant information will be displayed during the check-out process.


Order cancellation and returns

All products sold by ePartner are delivered directly from our suppliers' stocks. ePartner does not keep any stock.

Complaints

Complaints must be registered in the ePartner portal at the “Product Warranty and Return” section.

Complaints must be made immediately after receiving the goods, and please note that not all goods can be returned. Before returning any goods you must wait for a case number to attach to your return shipment.

Invoice complaints must be made to okonomi@epartner.no within 3 days of receiving the invoice.

Order cancellation

Orders submitted by the user can only be cancelled by the ePartner customer support. Orders are processed very fast. Sometimes the goods are shipped only minutes after the order was placed, so please make sure that you order the correct goods before you confirm order.. In case of a mistake on the order the customer should contact the ePartner customer support as soon as possible by phone +47 6755 6950 or by salg@epartner.no.

Returns will be handled on case-by-case basis. The returns must be in their original packaging and unopened. Fees of up to 20% of the product price with a minimum amount of NOK 400 may apply in the event that the product return is initiated by the customer because of their error. The fees depend on the nature and price of the product and on our supplier’s policy. Shipping costs will be the responsibility of the customer.

Damaged goods

If you discover that the package is damaged at delivery, you have to report this at once. Visible damage must be registered by the courier before they leave your office. Damage discovered after reception must be reported to the couriers and ePartner within 48 hours of reception. Contacet ePartner by e-mail support@epartner.no. Reporting damage later than this will result in loss of the right to compensation.

If we have sent you defective goods or not sent you the goods you ordered, you must immediately contact ePartner to make an agreement of return of the goods. You lose your right to compensation if you do not report within reasonable time after you discovered or should have discovered the deficiency. This should be reported to your sales representative or by e-mail salg@epartner.no.

Warranty

ePartner supports the producers’ warranties. These might be specified under product information, but for most goods it is 1 year. During the warranty time, which starts at purchasing date, we will repair or replace the goods, providing the damage has happened during normal use.

The warranty does not include:

  • Damage from irregular use or external influence
  • Cost of assembling/disassembling of defective goods
  • Cost of repair at a shop not approved by ePartner or producer
  • Travelling expenses
  • Consequential damages
  • Consumables


Order tracking

All ePartner registered users can track their open orders and see their historical orders under "Pending Orders” and “Order History" tab in the “Review” subsection.


Warranty repair

For warranty and repair information please check the “Product Warranty and Return” section (http://www.markit.eu/no/en/Admin/Issues.aspx)


Customer Support

In case you have any questions or problems please contact us:

  • by online LiveChat found on the ePartner pages
  • by e-mailing the support team at firmapost@epartner.no
  • by calling the ePartner AS team at +47 67 55 69 50