Terms and conditions

MarkIT Eesti AS on internetipõhine IT kaupade tellimise süsteem.

Eraisikute ostud

MarkIT Eesti AS süsteem on suunatud äriklientidele, firmadele, riigiasutustele, MTÜ’dele, FIE’dele – kõigile kellel olemas registreerimisnumber ja kontoriaadress. MarkIT Eesti AS ei ole suunatud eraisikust tellijatele.

Privacy policy

Any information entered and saved in the registration process or during ordering is kept confidential and not shared with third parties. MarkIT Eesti AS may use the information to perform check with credit reference agencies or other information sources to determine amount of credit applied.

MarkIT Eesti AS will use the information provided to:

- send users updates regarding the status of orders and transactions or relevant changes in the user account
- at the consent of the user send out promotional materials and product offers to user emails or postal address
- recommend solutions or product offers which MarkIT Eesti AS finds suitable for customer use

Kuidas liituda?

MarkIT kõigi võimaluste kasutamiseks tuleb ettevõte registreerida täites registreerimisankeedi, mille järel on võimalik koheselt süsteemi sisse logida ning asuda ostusid sooritama.

Registreerimisankeeti täites on vaja teada oma ettevõtte registrikoodi – ühtlasi saate hiljem lisada oma olemasoleva kasutajakonto alla uusi ettevõtteid (tütarfirmad teistes riikides jms).

Maksetingimused

Ostu sooritamisel on võimalikud erinevad makseviisid:

Ettemaksuklient

Standard-valik mis toimib koheselt peale registreerimist.

Krediidilimiit

Kui soovite tellida kaupu krediidiga ja tasuda arvega tuleb täita krediiditaotlus, mille leiate alajaotusest Juhi > Veel > Krediiditaotlus

Peale taotluse täitmist ja saatmist määratakse ettevõttele krediidilimiit sõltuvalt organisatsiooni vajadustest ja krediidi-reitingust. Standard maksetähtaeg on 7 tööpäeva peale kauba väljastamist, suuremate mahtude korral ka 14 ja 21 päeva. Püsitellijatele pakume arvete konsolideerimise võimalust, nädala või kuu intervalliga.

Product catalogue and searching

MarkIT product catalogue is divided into main product groups with product information provided by CNet DataSource.

Browsing the product catalogue

The product catalogue is divided into main product groups and in most cases sub-groups. Find the right product group and sub-group and you will see a list of all available products in that group with stock availability, estimated delivery and price information.

Using the full text search

The search field is situated on the left above the product catalogue tree. Search engine will find all products which description or product code includes the search words. If you know the exact product code then that will give the most precise answer.

Using the parametric search

Over each main product group catalogue listing there is a parametric search option which allows users to filter out products by the parameters set by the user.

NB! MarkIT catalogue displays all products which have stock levels greater than 0. You can change this option from the product catalogue and view also “all the products” that are listed but not necessarily in stock.

In case the product you searched is not available contact Customer Support for price and availability enquiries.

Ordering

After finding suitable products you can put them into the shopping basket by clicking on the “shopping basket” icon next to the product price information.

To complete the order you must have a registered account and must be logged in to that account.

Completing the order consists of following steps:

- Check the products and amounts in your basket
- Enter / select delivery address
- Review and submit the order

Estimated delivery date can be found on the order review and also in order confirmation e-mail

Pricing

All prices in MarkIT catalogue are by default shown in local currency and including VAT. The choice of showing prices including or excluding VAT can be defined by user in the “My Settings” panel.

Depending of the order amount shipping and handling fees may apply. This information is in detail available during the checkout.

Prices are subject to change until the order is submitted and confirmed. The most up to date price is always shown in the basket and on the order confirmation. User can perform an online price check while navigating the product page or in the basket. New pricing applies to all orders not confirmed prior to price changes.

Shipping and delivery

The estimated delivery date is calculated during the order process and also shown while browsing the products in the product catalogue.

Delivery of parcels is door-to-door and is handled directly from distributor stocks in co-operation with third party couriers or other means. In case of special arrangements relevant information will be displayed during the check-out process.

Order cancellation and return

All products sold in MarkIT are delivered directly from the partner distributor stocks. MarkIT does not keep any stock.

Cancellation

Orders submitted by the user can only be cancelled and terminated by the MarkIT customer support. In case of a mistake on the order or customer notices any other problem they should contact MarkIT customer support as soon as possible – during the office hours preferably within one hour of submitting the order.

Return

Return of the products will be handled on the case-by-case basis. Most importantly the product must be in un-opened state and in the original package. Additionally – in the event that the product return is initiated by the customer because of their fault and depending of the nature and price of the products, fees may apply for return up to 10% of the product price. Shipping costs will be responsibility of the customer.

We are working hard in co-operation with the customer and the distributor stocks to ensure that each case gets solved in the best possible matter. If the reason for return is faulty product description or any other such mistake by MarkIT we will take full responsibility for the return.

Order tracking

All MarkIT registered users can track their open orders and see previous orders under "Pending Orders” and “Order History" tab in the “Review” subsection.

Warranty repair

For warranty and repair information please check “Product Warranty and Return” section (http://www.markit.eu/ee/et/Admin/Issues.aspx)

Customer Support

In case you have any questions or problems please do not hesitate to contact us via:

- Online Live Chat found on MarkIT pages
- e-mailing MarkIT Support info@markit.ee
- calling MarkIT Eesti AS office +372 666 9900